Terms and Conditions

These Terms and Conditions (the "Terms") form a legally binding agreement between Voice-Swap Limited, a company incorporated in England and Wales ("Voice-Swap", "we", "us", "our"), and the person or entity accessing or using the Services ("you", "your").

By accessing, browsing, registering for, purchasing, or using any part of the Services, you agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Services.

These Terms apply to your use of:

our websites and web pages;
our applications, plugins, and software tools;
our APIs, SDKs, and developer tools;
our hosted voice AI, voice transformation, text-to-speech, speech-to-speech, model hosting, licensing, marketplace, and related services; and
any related content, functionality, and services we make available,

(together, the "Services").

Where we provide additional terms ("Supplemental Terms"), those form part of this agreement and prevail in case of conflict.

1. Definitions

1.1. "Account" means a registered account used to access the Services.

1.2. "Affiliate" means any entity controlling, controlled by, or under common control.

1.3. "Applicable Law" means all applicable laws, regulations, and binding requirements.

1.4. "Business User" means a user acting in the course of business.

1.5. "Consumer" means an individual acting outside their business.

1.6. "Content" means any data, text, prompts, scripts, recordings, voice samples, audio, likeness data, metadata, or materials uploaded, submitted, generated, or processed through the Services.

1.7. "Input" means Content you provide.

1.8. "Output" means any audio, text, metadata, or other content generated or returned by the Services in response to Input, including any synthetic, AI-generated, or machine-generated content, including voice synthesis, voice transformation, cloned voice audio, and related outputs.

1.9. "User Voice Model" means any voice model, profile, or voice-related asset created, trained, configured or deployed using the Services, including any RVC Export Model where applicable, unless these Terms expressly distinguish between the two.

1.9A. "RVC Export Model" means a Retrieval-Based Voice Conversion ("RVC") model trained by Voice-Swap through the RVC Export Service and delivered to the customer in downloadable file format for use with compatible third-party software. For the purposes of these Terms, an RVC Export Model is a separate category of User Voice Model and is governed by Clause 13A to the extent of any inconsistency.

1.9B. "Instant Voice Clone" or "Zero-Shot Voice Clone" (including where referred to as "Zero-Shot" or "Zero-Shot TTS") means a hosted User Voice Model created through Voice-Swap's rapid-cloning text-to-speech functionality from one or more Reference Recordings, without a bespoke recording programme or manually managed model-training process.

1.9C. "Instant Voice Clone Services" or "Zero-Shot Services" (including where referred to as "Zero-Shot" or "Zero-Shot TTS Services") means the functionality through which a user creates, stores, accesses and uses an Instant Voice Clone or Zero-Shot Voice Clone to generate TTS Output.

1.9D. "Reference Recording" means any audio recording, audio extract or voice sample submitted or captured for the creation, evaluation, operation or support of an Instant Voice Clone.

1.10. "Voice Rights" means all rights, licences, consents, and permissions relating to voice, likeness, persona, IP, and privacy.

1.11. "Prepaid Credits" means credits and/or characters purchased separately on a one-off basis (including Top-Up Credits), outside of a Recurring Subscription.

1.12. "Recurring Subscription" means an automatically renewing paid plan.

1.13. "Prohibited Use Policy" means our acceptable use rules (as updated).

1.14. "Subscription Credits" means usage credits and/or characters allocated periodically as part of a Recurring Subscription.

2. Eligibility and Authority

2.1. You must be at least 18 years old, or the age of legal majority in your jurisdiction if higher, to use the Services.

2.2. If you access or use the Services on behalf of a company, organisation, client, or other legal entity, you represent and warrant that you are authorised to bind that entity to these Terms. In that case, "you" includes that entity.

2.3. You must not use the Services if doing so would violate Applicable Law, including sanctions, export control, or trade restriction laws.

3. Business Customers

3.1. If you are a Business User, your use may also be governed by a separate agreement ("Business Agreement").

3.2. If there is a conflict, the Business Agreement prevails.

4. Changes to These Terms

4.1. We may amend these Terms from time to time.

4.2. Where required by Applicable Law, we will provide notice and any required rights to cancel.

4.3. To the extent permitted by law, your continued use of the Services after updated Terms take effect constitutes acceptance of those updated Terms.

5. Account Registration & Security

5.1. You may need to create an Account to access some or all of the Services. You must provide accurate, current, and complete information and keep it updated.

5.2. You are responsible for:

5.2.1. maintaining the confidentiality of your credentials;
5.2.2. all activity carried out under your Account;
5.2.3. ensuring that only authorised users access your Account; and
5.2.4. promptly notifying us of any suspected or actual unauthorised access or security incident.

5.3. Unless expressly permitted in writing or through account administration functionality, individual login credentials may not be shared.

5.4. If your Account is provisioned, funded, managed, or accessed through an employer, client, label, agency, or other organisation, that organisation may have rights to administer or control your Account and related Content as permitted by Applicable Law and any separate agreement.

6. Nature of the Services

6.1. The Services may include AI-enabled text-to-speech (TTS), voice synthesis, rapid voice cloning, singing voice-to-voice transformation, speech-to-speech conversion, dubbing, voice design, model training, including hosted User Voice Models and RVC Export Models, model hosting, licensing, marketplace functionality, watermarking, content moderation, data copyright and rights verification checks, analytics, and related tools.

6.2. We may add, remove, modify, replace, or discontinue features, functionality, integrations, or portions of the Services at any time. We do not guarantee that any specific feature will remain available indefinitely.

6.3. Any free trial, evaluation, early access, or beta services are provided on an "as available" basis and may be modified, suspended, or terminated at any time without liability, subject to mandatory law.

7. Content, Input, Output, and User Voice Models

7.1. You may provide Input to the Services. Subject to these Terms, the Services may generate Output based on that Input.

7.2. Because of the nature of artificial intelligence and machine learning systems, including voice synthesis and voice transformation technologies:

7.2.1. Output may not be unique, and the same or similar Output may be generated for other users based on similar or different Input;
7.2.2. Output may contain errors, omissions, artefacts, distortions, or inaccuracies, including in pronunciation, timing, pitch, tone, or expressive qualities;
7.2.3. Output may, in certain cases, resemble or be perceived as similar to the voice, style, or characteristics of other individuals or existing recordings, whether or not such similarity is intended;
7.2.4. Output may not be suitable for any particular purpose without human review, validation, and, where applicable, legal clearance;
7.2.5. Voice-Swap does not guarantee that Output will be free from third-party rights claims, nor that it is suitable for commercial use without appropriate rights, licences, or permissions; and
7.2.6. You should not rely on Output as a substitute for professional, legal, or commercial clearance.

7.3. Certain Services allow you to create, upload, configure, host, train, fine-tune, deploy or use User Voice Models and, where available, purchase downloadable RVC Export Models in accordance with Clause 13A.

7.4. Where functionality allows, you may request deletion of certain User Voice Models or Input recordings. Deletion and retention of Reference Recordings and Instant Voice Clones are subject to Clause 14A.11. Other deletion requests may be subject to reasonable retention periods, backup cycles, legal obligations, fraud-prevention needs, audit requirements and technical constraints.

7.5. Voice-Swap does not undertake to verify the accuracy, legality, or rights status of Output and is not responsible for how Output is used, represented, or distributed. Any verification, moderation, or content identification measures we may apply are discretionary and do not constitute rights clearance or validation. You assume all responsibility for the use, publication, distribution, and exploitation of Output, including ensuring that such use complies with Applicable Law and does not infringe third-party rights.

8. Your Rights in Content

8.1. As between you and Voice-Swap, and subject to any rights you grant under these Terms, you retain whatever rights you hold in your Input.

8.2. As between you and Voice-Swap, and subject to these Terms, you retain whatever rights you hold in Output generated for you through the Services.

8.3. The Services, including all software, interfaces, workflows, datasets, trust and safety systems, platform improvements, documentation, and underlying foundation models and infrastructure, are and remain owned by Voice-Swap or its licensors.

8.4. Except for the limited rights expressly granted in these Terms, no rights are transferred to you.

9. Licence You Grant to Voice-Swap

9.1. You grant Voice-Swap and its Affiliates a worldwide, non-exclusive, royalty-free, fully paid, sublicensable licence to host, copy, store, reproduce, transmit, display, adapt, modify, process, analyse, and otherwise use your Content and User Voice Models, and where applicable RVC Export Models prior to delivery, solely to the extent necessary to provide, operate, maintain, support, secure, and improve the functionality of the Services, including generating and delivering Output, enforcing these Terms, and complying with Applicable Law.

9.2. Voice-Swap will not use your Content, User Voice Models or RVC Export Models to train, fine-tune, or otherwise improve any machine learning models, voice models, datasets, or related systems except where you have provided prior, explicit, and informed consent to such use.

9.3. Where you provide consent for training or model improvement, you grant Voice-Swap a licence to use your Content, User Voice Models and RVC Export Models for the purposes of developing, training, fine-tuning, testing, benchmarking, and improving machine learning models, safety systems, and related technologies, in accordance with the scope of that consent.

9.4. You may withdraw your consent for future training use at any time through available account settings or other mechanisms we provide. Withdrawal of consent will apply on a prospective basis only and will not require Voice-Swap to delete, retrain, modify, or otherwise alter any models, weights, datasets, or systems derived from use of your Content prior to the withdrawal taking effect.

9.5. Voice-Swap may process Content in aggregated and anonymised form, such that it does not identify you or any individual, for analytics, benchmarking, research, and product improvement, provided that such processing does not involve training models on identifiable Content without consent.

9.6. Notwithstanding the foregoing, Voice-Swap does not acquire ownership of your Input solely by virtue of these Terms and will not commercialise your voice as a standalone licensable voice asset without your permission where such permission is required.

9.7. Where you delete Content or terminate your Account, operational copies may persist for limited periods in backups, logs, fraud prevention systems, safety systems, audit trails, or where retention is required by law or reasonably necessary to protect our legitimate interests.

10. Voice Rights, Consent, and Your Warranties

10.1. You may not upload, create, submit, train, deploy, download, license, or use any Content, User Voice Model, RVC Export Model or Output unless you have all necessary Voice Rights and other rights required to do so.

10.2. Where any Input, User Voice Model, RVC Export Model or use of the Services relates to an identifiable individual's voice or persona, you represent and warrant that you have obtained all required permissions, consents, notices, and lawful bases, including explicit, informed consent where required.

10.3. We may require you at any time to provide evidence of your rights, authority, consents, chain of title, or compliance measures. Failure to provide satisfactory evidence may result in suspension, removal, or termination.

10.4. You represent, warrant, and undertake that:

10.4.1. you own or control all rights necessary for your use of the Services and for the licences granted to us;
10.4.2. your Content, User Voice Models, RVC Export Models and use of the Services will not infringe, misappropriate, or violate any law or third-party rights;
10.4.3. you will not misrepresent synthetic media as authentic human speech where disclosure is required by law or reasonably necessary to avoid deception; and
10.4.4. you will comply with all disclosure, consent, labour, music industry, advertising, consumer protection, and AI transparency requirements applicable to your use.

10.5. Voice-Swap has no obligation to verify the ownership, validity, legality, consent, or scope of any Voice Rights, Content, User Voice Models, RVC Export Models or Output, and relies entirely on your representations, warranties, and undertakings. Notwithstanding the foregoing, Voice-Swap may, in its sole discretion and where technically and commercially feasible, perform automated or third-party-assisted rights verification, including copyright or content identification checks (for example, through providers such as BMAT), in connection with Content submitted for model training or other use of the Services. Any such checks are provided for informational and risk mitigation purposes only, do not constitute verification, clearance, or approval of rights, and do not reduce or limit your responsibility to ensure that you have all necessary rights and permissions.

11. Prohibited Uses

11.1. You must not, and must not permit any third party to, use the Services or any Output to:

11.1.1. impersonate, deceive, defraud, harass, exploit, or intimidate any person;
11.1.2. generate or distribute harmful deepfakes, disinformation, or misleading synthetic media;
11.1.3. infringe Voice Rights, intellectual property rights, privacy rights, or publicity rights;
11.1.4. create unlawful, defamatory, threatening, hateful, discriminatory, exploitative, or abusive content;
11.1.5. engage in fraud, phishing, social engineering, election interference, market manipulation, identity theft, or scams;
11.1.6. create content that falsely suggests endorsement, affiliation, approval, or origin;
11.1.7. bypass, disable, or interfere with trust and safety measures, moderation systems, watermarking, fingerprinting, access controls, or usage limits;
11.1.8. reverse engineer, decompile, extract, replicate, or use the Services or Output to build a competing product, model, dataset, or benchmark, except where such restriction is prohibited by law;
11.1.9. upload malware, malicious code, or material designed to impair or exfiltrate data;
11.1.10. use the Services with protected health information or other regulated sensitive data where prohibited by policy or without a separate written agreement;
11.1.11. use the Services in any manner that violates Applicable Law, the Prohibited Use Policy, or another person's rights.

11.2. We may publish and update a Prohibited Use Policy and related rules from time to time. Those policies are incorporated into these Terms.

12. Moderation, Enforcement & Reporting

12.1. We do not undertake to review all Content and have no general obligation to monitor user activity.

12.2. Notwithstanding the foregoing, Voice-Swap reserves the right, in its sole discretion and at any time, to monitor, review, screen, analyse, or investigate Content and use of the Services, with or without notice, for the purposes of operating, maintaining, securing, improving, and enforcing the Services and these Terms.

12.3. Without limitation, Voice-Swap may take any action it reasonably considers necessary or appropriate, including:

12.3.1. removing, blocking, disabling, restricting, or refusing access to any Content or Output;
12.3.2. suspending, limiting, or terminating access to Accounts, features, models, or Services;
12.3.3. requiring identity verification, consent verification, rights documentation, or other evidence of compliance;
12.3.4. applying watermarking, labelling, fingerprinting, tracing, or content identification technologies to Content or Output;
12.3.5. conducting automated or third-party-assisted analysis, including copyright or content identification checks (for example, via providers such as BMAT), where technically and commercially feasible;
12.3.6. investigating complaints, suspected misuse, fraud, rights violations, or breaches of these Terms; and
12.3.7. reporting or disclosing information to rights holders, regulators, law enforcement authorities, courts, payment providers, or other third parties where permitted or required by Applicable Law.

12.4. Any monitoring, review, analysis, or enforcement activity undertaken by Voice-Swap is performed on a discretionary basis and does not create any obligation, duty of care, or liability on the part of Voice-Swap in respect of any Content, Output, User Voice Model, or user activity.

12.5. Voice-Swap may implement and enforce repeat infringer, repeat abuser, and trust and safety escalation policies, including the suspension or termination of Accounts associated with repeated or serious violations.

13. Singing Services (Voice-to-Voice)

13.1. Certain Services include singing voice-to-voice transformation and related functionality (the "Singing Services").

13.2. Access to Singing Services may be provided via subscription plans and/or Prepaid Credits ("Top-Up Credits"). Credit consumption rates vary depending on the features used. Without limitation, indicative credit usage includes:

13.2.1. Stem separation: 3 Credits
13.2.2. Voice conversion: 1 Credit
13.2.3. VST usage: 3 Credits
13.2.4. Download of output: 5 Credits
13.2.5. Upload to third-party platforms (e.g. SoundCloud): 5 Credits
13.2.6. Training a model: 40 Credits

13.3. Unless expressly stated otherwise in applicable plan terms or Supplemental Terms, use of Singing Services under standard subscription plans and use of Singing Services using Top-Up Credits is limited to non-commercial use only. Commercial use requires an appropriate licence or upgrade. For the avoidance of doubt, this differs from TTS Services, which may include commercial usage depending on the applicable licence tier.

13.4. Voices made available through the Services may be categorised as Session Singers, being voices made available under a standard commercial buyout licence permitting commercial use without additional voice-specific licensing (subject to these Terms and any applicable plan restrictions), or Featured Singers, for which additional licences may be required for commercial use.

13.5. You are solely responsible for ensuring that you have obtained all necessary licences and rights for your intended use of any voice, Output, or Content, including distinguishing between Session Singers and Featured Singers.

13.6. We may introduce, modify, or discontinue plans, pricing, usage limits, and voice categories at any time in accordance with these Terms.

13A. RVC Export Model Training Services

13A.1. Voice-Swap may offer RVC singing model training as a standalone fixed-fee service (the "RVC Export Service"). The RVC Export Service is a distinct Service from the hosted User Voice Model training functionality available through the Voice-Swap platform. Unless expressly stated otherwise, provisions applicable to User Voice Models also apply to RVC Export Models, except to the extent modified by this Clause 13A. Unlike User Voice Models created within the Voice-Swap platform, RVC Export Models:

are trained specifically for download by the customer;
are not hosted by Voice-Swap;
cannot be used through the Voice-Swap web application, APIs or plugins unless expressly stated otherwise;
are intended for use with compatible third-party software supporting RVC file formats unless Voice-Swap expressly provides compatibility with its own Services.

13A.2. The RVC Export Service is purchased separately from subscription plans, Credits and Top-Up Credits. Applicable pricing will be displayed at the time of purchase.

13A.3. Unless otherwise stated during purchase, each purchase of the RVC Export Service includes training of one (1) RVC Export Model together with one (1) complimentary retraining. Following completion of the complimentary retraining, further retraining may be purchased for the fixed fee displayed by Voice-Swap at the time of purchase. Each retraining request constitutes a separate Service.

13A.4. Following successful completion of training, Voice-Swap will make the trained RVC Export Model available for download, in the file format(s) specified at the time of purchase. Delivery times may vary depending on the chosen number of epochs, size of the training data, processing queue, and infrastructure availability. Voice-Swap shall store the trained model on its infrastructure.

13A.5. Upon download, responsibility for storing, securing and using downloaded RVC Export Models passes entirely to the customer. Voice-Swap has no obligation to:

Host RVC Exported Models;
Retain RVC Exported Models indefinitely;
Provide inference services;
Ensure compatibility with third-party software;
Maintain compatibility with any third-party software following future software updates made by third parties.

13A.6. Voice-Swap does not develop, operate or control third-party applications capable of loading RVC Export Models. The customer is solely responsible for ensuring compatibility with any third-party software, plugins or services. Voice-Swap accepts no responsibility for any limitation, malfunction or incompatibility arising from third-party software.

13A.7. Model quality depends upon the quality and suitability of the submitted recordings. Voice-Swap does not guarantee any minimum level of:

vocal similarity;
intelligibility;
singing performance;
expressive capability;
compatibility;
inference quality.

Results may vary significantly depending on dataset quality, recording conditions, vocal consistency, parameter selection (including epochs), and intended inference environment.

13A.8. Subject to payment in full:

the customer owns the specific RVC Export Model trained exclusively from their submitted recordings, except to the extent that the customer lacks the necessary Voice Rights in the submitted recordings;
Voice-Swap retains ownership of all software, algorithms, workflows, training methodologies, infrastructure and intellectual property used to create that model.

No ownership of Voice-Swap technology is transferred.

13A.9. Voice-Swap makes no representation that any third-party software capable of using an RVC Export Model is licensed, maintained or suitable for the customer's intended use.

13A.10. Voice-Swap has no obligation to provide installation, configuration or technical support in relation to third-party software unless expressly agreed.

14. Text-to-Speech (TTS) Services

14.1. Certain Services include text-to-speech generation and synthetic voice output ("TTS Services").

14.2. TTS Services are charged based on the number of characters processed. Character usage may be subject to tier limits, subscription allowances, or overage fees.

14.3. Unless otherwise expressly agreed in writing or extended via an additional licence or add-on, licences granted under the Corporate Internal, Public Organic, and standard Paid Media & Products tiers are limited to a maximum script length of two (2) pages (or up to 3600 characters) per licensed Output.

14.4. Except for the Paid Media & Products tier, which may be subject to defined licence terms including duration, territory, and media scope, licences granted under other tiers are perpetual subject to compliance with these Terms. Use of TTS Services is governed by the following licence tiers:

14.4.1. Personal: This tier permits personal, private, non-commercial use only. Commercial use is not permitted. The licence is perpetual subject to compliance with these Terms.
14.4.2. Corporate Internal: This tier permits internal business use only, including training, onboarding, internal tools, and internal communications. External distribution and commercial exploitation are not permitted. The licence is perpetual for internal use only.
14.4.3. Public Organic: This tier permits public distribution without paid promotion, including organic social media, YouTube, podcasts, and similar channels. Limited commercial use is permitted where content is not distributed through paid media. The licence is perpetual.
14.4.4. Paid Media & Products: This tier permits commercial use, including advertising, monetised content, AI products, applications, and commercial deployments. Such use may be subject to defined licence terms, including duration, territory, and media scope.

14.5. Additional licences may be required for:

14.5.1. Broadcast (TV / OTT / CTV)
14.5.2. Radio and cinema advertising
14.5.3. Additional script versions
14.5.4. Exclusivity rights

These may be subject to additional fees, time-limited usage rights, and geographic or media restrictions.

14.6. You must ensure that your use of TTS Services complies with:

14.6.1. your selected licence tier;
14.6.2. any purchased add-ons;
14.6.3. applicable usage restrictions;
14.6.4. all applicable laws.

14.7. Any use outside the permitted scope requires additional licensing.

14.8. Notwithstanding any limitation of liability set out in these Terms, any use:

14.8.1. outside the scope of the applicable licence tier;
14.8.2. in excess of the permitted script length or Output limitations; or
14.8.3. in breach of the usage restrictions, add-on requirements, or applicable licensing terms,

shall constitute a material breach of these Terms and shall not be subject to any limitation or exclusion of liability, to the fullest extent permitted by Applicable Law.

14A. Instant Voice Clone Services

14A.1. Voice-Swap may provide the Instant Voice Clone Services as part of the TTS Services. Unless this Clause 14A expressly states otherwise, all provisions applicable to TTS Services, Content, Output and User Voice Models apply to Instant Voice Clones.

14A.2. To create an Instant Voice Clone, you may be required to upload or record one or more Reference Recordings and provide related information. You must not submit a Reference Recording unless you are the person whose voice is recorded or you have obtained from that person all Voice Rights, permissions, consents, notices and lawful bases necessary for: (a) submission of the Reference Recording to Voice-Swap; (b) creation and hosting of the Instant Voice Clone; (c) generation of Output; and (d) every intended use, publication, distribution and commercial exploitation of that Output.

14A.3. If you use the Instant Voice Clone Services wholly or mainly as a private individual outside your trade, business, craft or profession, each time you create an Instant Voice Clone you personally represent, warrant and confirm that: (a) the Reference Recording was obtained lawfully; (b) you are the person whose voice is recorded or you have the authority described in Clause 14A.2; (c) the person whose voice is recorded is at least 18 years old; (d) creation and use of the Instant Voice Clone will not breach any contract, duty of confidence, employment obligation, performers' right, intellectual property right, privacy right, data protection right, publicity or personality right, or Applicable Law; and (e) all information you provide about the voice, recording and intended use is accurate and not misleading.

14A.4. If you use the Instant Voice Clone Services for or on behalf of any business, organisation, partnership, sole-trader activity, public authority, charity or other professional or commercial undertaking (a "Business Customer"), regardless of its size, plan, subscription tier or method of purchase, the Business Customer gives the Business Rights Warranty in Clause 14A.5 by accepting these Terms and again each time it submits a Reference Recording, creates or uses an Instant Voice Clone, or generates, publishes, distributes or commercially exploits related Output. The person accepting these Terms or using the Instant Voice Clone Services for or on behalf of the Business Customer represents and warrants that they are authorised to bind the Business Customer. Voice-Swap may require the Business Customer to confirm the Business Rights Warranty through an order form, checkbox, account-level acknowledgement or other written or electronic process, but the warranty applies whether or not Voice-Swap requires a separate confirmation.

14A.5. Business Rights Warranty. The Business Customer represents, warrants and undertakes to Voice-Swap on a continuing basis that: (a) each Reference Recording was obtained lawfully; (b) before submitting any Reference Recording or using the Instant Voice Clone Services, it has obtained, documented and will maintain all Voice Rights, licences, permissions, consents, releases, notices and lawful bases required under Clause 14A.2 for the full scope, territories, media and duration of every intended use; (c) each relevant voice owner is at least 18 years old and has not withdrawn or materially restricted the authority relied upon; (d) its creation, use, publication, distribution and commercial exploitation of each Instant Voice Clone and related Output is within the scope of those rights and will not infringe any contract, duty of confidence, employment obligation, performers' right, intellectual property right, privacy right, data protection right, publicity or personality right, or Applicable Law; (e) it has completed all rights-clearance enquiries reasonably appropriate to the intended use, including clearance of the underlying Reference Recording and any performance embodied in it; (f) all information supplied to Voice-Swap about the voice, Reference Recording, rights, voice owner and intended use is complete, accurate, current and not misleading; (g) it will retain written or otherwise reproducible evidence of the relevant rights and provide it promptly to Voice-Swap on request; and (h) it will not instruct, permit or enable any employee, contractor, agency, client or other authorised user to use the Instant Voice Clone Services outside the scope of those rights or these Terms. The Business Customer must immediately notify Voice-Swap if any relevant right, consent, permission or lawful basis expires, is restricted, disputed or withdrawn, and must immediately cease the affected use unless and until the position is resolved to Voice-Swap's reasonable satisfaction.

14A.6. If the Reference Recording contains your own voice, you remain responsible for all uses made through your Account. If it contains another person's voice, you are independently responsible for the acts and omissions of that person only to the extent that you authorise, direct or facilitate their use of your Account, and you remain fully responsible for proving your authority to create and use the Instant Voice Clone. Voice-Swap is not a party to any agreement between you and the voice owner.

14A.7. Voice-Swap does not routinely review, authenticate or clear Reference Recordings or verify the identity, authority or consent of the person submitting them. Any individual-user confirmation, Business Rights Warranty, account confirmation, checkbox, automated check, similarity check, watermark, fingerprint, complaint process or other safeguard is a risk-management measure only. It is not legal clearance, does not confirm ownership or consent, and does not reduce your obligations under these Terms. Voice-Swap may require evidence of rights or identity at any time and may refuse, suspend, restrict or delete any Instant Voice Clone where satisfactory evidence is not provided or where misuse is suspected.

14A.8. An Instant Voice Clone is hosted functionality and is not supplied as a downloadable model unless Voice-Swap expressly agrees otherwise in writing. Your right to access and use it is personal to your Account or, for an authorised Business User, limited to approved users within that organisation. You must not sell, transfer, sublicense, share access to, extract, reverse engineer or attempt to download the Instant Voice Clone or its weights, parameters, embeddings or other model components.

14A.9. Subject to your continued compliance with these Terms, payment of applicable fees and any plan-specific usage limits: (a) where the Instant Voice Clone reproduces your own voice, Voice-Swap does not restrict your lawful personal or commercial use of Output merely because it reproduces your voice; and (b) where it reproduces another person's voice, your permitted use of Output is limited to the scope of the Voice Rights granted by that person. In all cases, the applicable TTS licence tier, any order form and any Supplemental Terms govern use of the Voice-Swap service and Output. Nothing in this Clause grants rights in a voice, performance, recording, script or other material that you do not otherwise hold.

14A.10. Instant Voice Clone quality depends on the Reference Recording, including its length, clarity, language, accent, delivery, background noise, compression and consistency. Voice-Swap does not guarantee identity similarity, pronunciation, emotional range, accent stability, intelligibility, timing, availability, uniqueness or fitness for a particular purpose. The Service may reject a Reference Recording, require a replacement, or produce variable results. Creation of an Instant Voice Clone does not include manual quality assurance, correction, retraining or bespoke support unless expressly included in the applicable plan or agreed in writing.

14A.11. You may delete an Instant Voice Clone or Reference Recording where that functionality is available. Following a deletion request, Voice-Swap may retain the relevant Reference Recording and associated records in restricted-access form for up to 12 months from the date of deletion where reasonably necessary for audit, fraud and misuse prevention, rights enforcement, complaint and dispute handling, security, or compliance with Applicable Law. Such retained material will not be available for ordinary generation use and will not be used to train or improve models without the separate consent required by Clause 9.2. Copies may remain for longer only where required by Applicable Law, necessary for the establishment, exercise or defence of legal claims, or contained in backups awaiting deletion in accordance with documented backup cycles. Further information is set out in the Privacy Policy.

14A.12. Creation, storage and use of an Instant Voice Clone may count against model slots, character allowances, Credits, concurrency limits, rate limits or other entitlements shown in the applicable plan. Voice-Swap may apply technical or account-level controls to restrict public, commercial, high-volume, API or production use. Use through a production API is permitted only where the relevant production feature or toggle has been enabled for your Account and you comply with all applicable API, plan and Supplemental Terms. Enabling that feature is not rights clearance or approval of any intended use.

14A.13. You must not use an Instant Voice Clone or related Output: (a) to impersonate a person without lawful authority; (b) to deceive anyone as to whether audio is authentic where that deception is likely to cause harm or is unlawful; (c) to create false endorsements or statements of fact attributed to the voice owner; (d) for fraud, scams, phishing, social engineering, identity theft or circumvention of voice-authentication systems; (e) in political, electoral, financial, medical, legal, employment, credit, insurance, policing or other high-impact contexts in a manner that is unlawful, misleading or reasonably likely to cause material harm; (f) to create sexually explicit, intimate or exploitative content involving an identifiable person without all legally required consent; or (g) otherwise in breach of Clause 11 or the Prohibited Use Policy.

14A.14. You must make any disclosure that synthetic or manipulated audio has been used where required by Applicable Law, an applicable platform rule, an advertising code, a contractual obligation, or where omission would make the content materially misleading. You must not remove or circumvent any label, watermark, provenance signal, fingerprint or other disclosure or safety measure applied by Voice-Swap.

14A.15. An Instant Voice Clone may be disabled or deleted, and related Output may cease to be available, if: (a) you or the voice owner withdraws relevant consent or authority; (b) Voice-Swap receives a credible complaint or takedown request; (c) Voice-Swap reasonably suspects infringement, impersonation, fraud, harm or breach of these Terms; (d) your Account or applicable plan ends; or (e) continued hosting creates legal, regulatory, security or reputational risk. Voice-Swap may act before completing an investigation. To the extent permitted by law, Voice-Swap is not liable for losses arising from a good-faith restriction or removal under this Clause.

14A.16. If you become aware that an Instant Voice Clone or related Output has been created or used without authority, or that consent has been withdrawn, you must immediately stop using and distributing it, secure your Account, preserve relevant records and notify Voice-Swap through the Help Centre. You must reasonably cooperate with any investigation, restriction, takedown or rights-holder request.

15. Creator Licensing, Marketplace & Monetisation

15.1. If you participate as a Creator, additional Supplemental Terms may apply, including verification, onboarding, moderation, takedown, licensing scope, revenue share, and payout rules.

15.2. You may only make a voice, model, or likeness available for licensing if you hold all necessary rights to do so.

15.3. Any revenue share, royalty, payout, accounting, minimum threshold, reserve, chargeback, refund allocation, clawback, or tax treatment applicable to Creator monetisation will be governed by the relevant Supplemental Terms, rate cards, or commercial terms.

15.4. We may implement watermarking, fingerprinting, usage tracking, attribution, and abuse detection measures in connection with Creator content and licensed use.

16. Fees, Subscription & Payment

16.1. Certain Services require payment, whether by subscription, usage-based fees, seat-based pricing, revenue share, overage, one-off purchase, or other pricing models made available by Voice-Swap from time to time.

16.2. If you purchase a Recurring Subscription, it will automatically renew for successive billing periods unless cancelled prior to renewal in accordance with the applicable plan terms. You authorise Voice-Swap and its payment processors to store your payment method and to charge it for subscription fees, overages, applicable taxes, and any other amounts due in connection with your use of the Services.

16.3. Where your use of the Services includes usage entitlements in the form of credits ("Credits"), such Credits may be issued either as Subscription Credits or purchased separately on a one-off basis as Prepaid Credits, including any Top-Up Credits.

16.4. Subscription Credits are allocated to your Account at the start of each billing period. Subject to your subscription remaining active and in good standing, unused Subscription Credits may roll over into the following billing period. Notwithstanding the foregoing, each allocation of Subscription Credits will remain valid for a maximum of two (2) months from the date of allocation, after which such Credits will automatically expire and will not be reinstated.

16.5. Prepaid Credits (including any Top-Up Credits) are not tied to a Recurring Subscription and, except where prohibited by Applicable Law or otherwise expressly stated at the time of purchase or issuance, will remain valid for six (6) months from the date of purchase or issuance. Upon expiry, such Prepaid Credits will be automatically forfeited and will not be reinstated.

16.6. Credits have no monetary value and do not constitute property, stored value, e-money, or any financial instrument. Voice-Swap may determine, in its sole discretion, the rate at which Credits are consumed for different features, functionality, or Services, and such rates may be updated from time to time, with the applicable rates being those displayed in the Services at the time of use.

16.7. If your usage exceeds the Credits or usage limits included in your plan, Voice-Swap may charge overage fees, require you to upgrade your plan, restrict or throttle usage, suspend access to certain features, or apply other usage controls disclosed within the Services.

16.8. All fees are exclusive of VAT, sales tax, withholding tax, and similar taxes unless expressly stated otherwise.

16.9. If payment cannot be successfully collected, Voice-Swap may suspend or terminate your access to the Services, revoke discounts or promotional benefits, offset any amounts owed against amounts otherwise payable to you, or pursue any lawful collection methods available.

16.10. Voice-Swap may update pricing, usage rates, credit consumption rates, and plan features from time to time. The applicable rates and usage metrics will be those displayed within the Services at the time of use, unless otherwise agreed in writing.

16.11. Voice-Swap has no obligation to provide notice prior to the expiry of any Credits.

17. Cancellation, Withdrawal & Refunds

17.1. You may cancel a Recurring Subscription at any time. Unless otherwise required by Applicable Law or expressly stated in applicable plan terms, cancellation will take effect at the end of the current paid billing period.

17.2. If you are a Consumer purchasing directly from us in the United Kingdom or the European Economic Area, you may have a statutory right to withdraw from a digital services contract within fourteen (14) days of purchase. Where applicable, if you request immediate performance of the Services during that period, you acknowledge that your right to a full refund may be reduced or lost to the extent permitted by law.

17.3. Except where required by Applicable Law, expressly stated in plan terms, or agreed by us in writing, fees are non-refundable, partial billing periods are not refunded, and Credits are not redeemable for cash or any cash equivalent.

17.4. Where your subscription includes Subscription Credits, such Credits will remain available for use until the end of the current billing period in which cancellation takes effect. Upon expiry of that billing period, any unused Subscription Credits will automatically expire and will not be carried forward, reinstated, or refunded, notwithstanding any remaining validity period that might otherwise apply during an active subscription.

17.5. If you purchased the Services through a mobile application store or third-party provider, your billing, cancellation, and refund rights may be governed by the terms of that provider.

17.6. Fees paid for the RVC Export Service are non-refundable once training has commenced, except where required by Applicable Law or where Voice-Swap is unable to complete the Service due to its own technical failure.

17.7. Where a separately charged Instant Voice Clone has been requested, any applicable cancellation right and refund will be determined in accordance with mandatory law. To the extent permitted by Applicable Law, the charge is non-refundable once creation or processing has begun at your express request, except where Voice-Swap is unable to provide the Service due to its own technical failure. Nothing in this Clause limits a Consumer's mandatory rights in relation to services or digital content that do not conform to contract.

18. Service Changes, Suspension & Availability

18.1. We do not guarantee uninterrupted availability of the Services.

18.2. We may suspend or restrict all or part of the Services:

18.2.1. for maintenance, repair, upgrades, or security reasons;
18.2.2. where required by law or a regulator;
18.2.3. where we reasonably suspect fraud, abuse, security risk, rights violations, or breach of these Terms;
18.2.4. for non-payment; or
18.2.5. where third-party dependencies fail or become unavailable.

18.3. If you are a Consumer and we make a change that materially adversely affects paid Services you purchased, you may have rights under mandatory law to terminate and receive a pro-rated refund for the unused period.

19. Privacy and Data Protection

19.1. Our processing of personal data is described in our Privacy Policy.

19.2. You are responsible for ensuring that your collection, upload, submission, and use of personal data and biometric, voice, or likeness-related information through the Services complies with Applicable Law.

19.3. Where applicable, our Data Processing Addendum may apply to our processing of personal data on behalf of Business Users.

19.4. Subject to Applicable Law, account settings, and any written agreement to the contrary, we may process Content and service usage information for support, analytics, security, abuse prevention, product development, benchmarking, and model improvement.

19.5. Reference Recordings and information derived from them may constitute personal data. Where you submit another person's Reference Recording, you are responsible for providing all required privacy information and establishing a lawful basis for that submission and intended use. If Voice-Swap introduces processing for the purpose of uniquely identifying or verifying a person through their voice, that processing may constitute special category biometric data and will be undertaken only in accordance with the Privacy Policy and Applicable Law.

20. Intellectual Property Rights

20.1. The Services and all related intellectual property rights are owned by or licensed to Voice-Swap.

20.2. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Services during the applicable term for your internal use or other permitted use under your plan.

20.3. Except as expressly permitted, you must not:

20.3.1. copy, distribute, modify, create derivative works of, sell, lease, sublicense, or commercially exploit the Services;
20.3.2. use automated means to scrape or harvest the Services except through authorised APIs;
20.3.3. remove or alter proprietary notices; or
20.3.4. use the Services, Content, or any Output to directly or indirectly train, fine-tune, benchmark, replicate, or develop any machine learning models, voice models, datasets, or competing systems, except where such restriction is prohibited by Applicable Law.

20.4. If you provide feedback, suggestions, ideas, or proposals relating to the Services, you grant us a worldwide, perpetual, irrevocable, royalty-free licence to use them without restriction or compensation.

21. Third-Party Services & Integrations

21.1. The Services may depend on, interoperate with, or include links to third-party services, models, hosting providers, payment processors, app stores, telecoms providers, or content sources. We are not responsible for third-party services or content, and your use of them may be subject to separate terms.

22. Business User Indemnity

22.1. If you are a Business User, you will indemnify, defend, and hold harmless Voice-Swap, its Affiliates, and their directors, officers, employees, contractors, and agents from and against all claims, liabilities, damages, losses, fines, penalties, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

22.1.1. your Content, Reference Recordings, Instant Voice Clones, User Voice Models, RVC Export Models or Output;
22.1.2. your breach of these Terms or Applicable Law;
22.1.3. your infringement or alleged infringement of any third-party rights;
22.1.4. your misuse of the Services;
22.1.5. any dispute between you and a Creator, rights holder, customer, talent, label, publisher, or end user connected to your use of the Services; or
22.1.6. any allegation that you lacked authority, consent or a lawful basis to submit a Reference Recording, create or use an Instant Voice Clone, or generate, publish, distribute or exploit related Output.

22.2. We may control the defence and settlement of any claim covered by this indemnity, and you will cooperate fully with us.

23. Disclaimers

23.1. If you are a Business User, the Services, Output, and all related content are provided "as is" and "as available" to the fullest extent permitted by law. We disclaim all implied warranties, including merchantability, fitness for a particular purpose, title, satisfactory quality, quiet enjoyment, and non-infringement.

23.2. To the extent permitted by law, we do not warrant that:

23.2.1. the Services or Output will be accurate, complete, lawful, reliable, current, secure, or error-free;
23.2.2. Output will be unique or available for exclusive exploitation;
23.2.3. the Services will be uninterrupted or free from harmful code; or
23.2.4. the Services will meet your requirements or achieve any intended result.

23.3. You are responsible for reviewing and validating Output before use or reliance.

24. Limitations of Liability

24.1. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

24.2. If you are a Business User, to the fullest extent permitted by law:

24.2.1. we are not liable for any indirect, incidental, consequential, punitive, exemplary, or special losses, or for loss of profits, revenue, savings, goodwill, data, contracts, or business opportunity; and
24.2.2. our total aggregate liability arising out of or in connection with the Services and these Terms will not exceed the greater of: (a) £1,000; and (b) the total amounts paid by you to us for the Services in the 12 months preceding the event giving rise to the claim.

24.3. If you are a Consumer, we are responsible for losses you suffer caused by our breach of these Terms except to the extent that the loss is unforeseeable, caused by events outside our reasonable control, avoidable by your taking reasonable steps, or relates to business use.

25. Term & Termination

25.1. These Terms apply from the time you first access the Services and continue until terminated.

25.2. You may stop using the Services at any time and may close your Account through available account settings or by contacting us.

25.3. We may suspend or terminate your access immediately, with or without notice where reasonably necessary, if:

25.3.1. you breach these Terms or the Prohibited Use Policy;
25.3.2. we reasonably believe your use creates legal, regulatory, security, reputational, or rights-related risk;
25.3.3. payment is overdue;
25.3.4. you become subject to sanctions or export restrictions; or
25.3.5. we discontinue the relevant Services.

25.4. Upon termination:

25.4.1. your right to access and use the Services ceases immediately;
25.4.2. we may delete or disable access to Content and account data in accordance with our retention practices;
25.4.3. any unused Subscription Credits will expire in accordance with clause 17, and any Prepaid Credits will remain subject to their applicable validity period unless the Account is terminated for breach, fraud, or misuse, in which case such Credits may be forfeited.
25.4.4. clauses intended to survive termination will survive; and
25.4.5. access to hosted Instant Voice Clones will cease, and Voice-Swap may delete or retain Reference Recordings and associated records in accordance with Clause 14A.11.

25.5. Termination of these Terms does not affect ownership of any RVC Export Model previously delivered to you, subject to your continued compliance with these Terms.

26. Export Control & Sanctions

26.1. You must comply with all applicable export control, sanctions, and trade laws. You represent and warrant that you are not located in, organised in, ordinarily resident in, or using the Services for the benefit of any country, region, entity, or person subject to applicable sanctions or trade restrictions in a manner prohibited by law.

27. Resellers, Partners & Enterprise Ordering

27.1. If you purchase or access the Services through a reseller, distributor, marketplace, label partner, OEM partner, or enterprise order form, additional commercial terms may apply. Billing, cancellation, refunds, support levels, and service commitments may in those cases be governed partly by the relevant reseller or order documentation.

28. Mobile Applications & App Stores

28.1. If you access the Services through a mobile application downloaded from Apple's App Store, Google Play, or another app marketplace, your use may also be subject to that store's applicable terms and policies. The app store provider is not responsible for the Services and has no obligation to provide maintenance or support except as required under its own terms.

29. Governing Law & Jurisdiction

29.1. If you are a Business User, these Terms and any non-contractual disputes arising out of or in connection with them are governed by the laws of England and Wales, and the courts of England and Wales will have exclusive jurisdiction, except where we elect to seek injunctive or equitable relief in any competent jurisdiction.

29.2. If you are a Consumer resident in the UK or EEA, you may benefit from mandatory protections of the laws of your country of residence, and you may bring proceedings in the courts of your country of residence or the courts of England and Wales, as permitted by law.

30. Miscellaneous

30.1. These Terms, together with any applicable Supplemental Terms, constitute the entire agreement between you and us regarding the Services.

30.2. Our failure to enforce any provision is not a waiver of our right to do so later.

30.3. If any provision is held invalid or unenforceable, the remaining provisions will remain in full force.

30.4. You may not assign or transfer these Terms without our prior written consent. We may assign or transfer our rights and obligations under these Terms as part of a merger, acquisition, corporate reorganisation, or sale of assets.

30.5. You agree that notices, disclosures, invoices, and other communications may be provided electronically.

30.6. Headings are for convenience only. References to "including" mean "including without limitation".

30.7. Contact details: Voice-Swap Limited, Help Centre.

31. Consumer Withdrawal Information (UK/EEA Direct Sales)

31.1. If you are a Consumer purchasing paid digital services directly from us, you may have a statutory 14-day cancellation right.

31.2. To exercise that right, contact us by email or post using the contact details above with a clear statement of your decision to cancel.

31.3. If you requested that Services begin during the cancellation period, you may be required to pay a proportionate amount for the Services supplied up to cancellation, to the extent permitted by law.

31.4. A model cancellation form can be provided in your checkout flow, order confirmation, or applicable Supplemental Terms.